June 03, 2011

Douglas Northrup

1310 Brook Grove Dr

Katy, Texas 77450

Category: Insulation

Work Done: Yes

Work Completed Date: June 03, 2011

Hire Again: Yes

Approximate Cost: $1,500.00

Home Build Year: 1996

Description Of Work: They sprayed insulation into my attic and installed an attic stairs tent.

Comments: The estimator got here when she said she'd be here. She measured the house from the outside then from the attic. There was no haggling on the estimate, which was a surprise, but it was a reasonable estimate. I called her back after she emailed me the estimate and scheduled it to happen. The installers showed up on time and put plastic down on the carpets. They were very friendly. The job took 3 hours. They showed me the work when done. WOW! They did a thorough job! They showed me how to operate the attic stair tent and it is HOT in the attic. That is the idea. Keep the heat in the attic! I did a LOT of research on what materials were the best to use for insulation, and hands-down, the cellulose stuff they used has the highest R rating (R38?) and as it settles, it insulates even better! They ensured that the A/C units' pans were cleared and the pilot light on the water heater was clear and still on. They cleaned up the upstairs like they were never here. It is already cooler in the house upstairs! The installers had a lot of great things to say about the materials they used. They are confident that the house will be cooler starting today! Overall, a great experience! I recommend Payless!

May 11, 2011

Greg Levy

PO Box 540381

Houston, Texas 77254

Category: Insulation

Work Done: Yes

Work Completed Date: May 11, 2011

Hire Again: Yes

Approximate Cost: $550.00

Description Of Work: Have a very small rental apartment that needed insulation upgrade in the attic.

Comments: They scheduled installation quickly and showed up on time and did a conscientious and quality job.

March 29, 2011

Rebecca Marek

316 E 5th St

Houston, Texas 77007

Category: Insulation

Work Done: Yes

Work Completed Date: March 08, 2011

Hire Again: Yes

Approximate Cost: $1,500.00

Home Build Year: 1998

Description Of Work: Add insulation, fix baffles,

shield can lights, wrap pipes, etc.

Comments: Great. I have used Payless before and would always call them first if I need insulation.

March 21, 2011

Dennis Blue

9003 Ashridge Park Dr.

Spring, Texas 77379

Category: Insulation

 Work Done: Yes

 Work Completed Date: January 09, 2011

Hire Again: Yes

 Approximate Cost: $2,800.00

 Home Build Year: 1980

 Description Of Work: We had Casey come out and give us an estimate and she was very thorough in her measurements and in her quote. She offered a variety of options and choices. We hired them to blow in 10.5" of insulation in the attic of our 4,200 sq ft home and we also had some bats installed in another portion of the attic. The crew that blew in the insulation was here most of the day, were very professional and we loved the fact that they cleaned up very well before they left. Definitely some less expensive alternatives, but we feel it was worth the extra $$$ to do business with Casey.

Comments: We had Casey come out and give us an estimate and she was very thorough in her measurements and in her quote. She offered a variety of options and choices. We hired them to blow in 10.5" of insulation in the attic of our 4,200 sq ft home and we also had some bats installed in another portion of the attic. The crew that blew in the insulation was here most of the day, were very professional and we loved the fact that they cleaned up very well before they left. Definitely some less expensive alternatives, but we feel it was worth the extra $$$ to do business with Casey.

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? Yes

If yes, which source(s)? website

Why did you choose this contractor? Reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor? Professional. Quality and customer focused.What did you like least about this contractor? N/A

What surprises came up during the course of the work? I needed to relocate a switch that a previous contractor had moved.

What words of advice would you give other members considering this contractor? Don't use anyone else.

What words of advice would you give this contractor? Keep up the excellent work.

March 05, 2011

Richard Rottman

12843 Westhorpe Drive

Houston, Texas 77077

Category: Insulation

Work Done: Yes

 Work Completed Date: February 15, 2011

 Hire Again: Yes

 Approximate Cost: $1,600.00

 Home Build Year: 1973

Description Of Work: R-38 Attic Insulation

Comments: Great.

February 14, 2011

Vickie Tennant

19826 Sunbridge Lane

Houston, Texas 77094

Category: Insulation

Work Done: Yes

 Work Completed Date: February 10, 2011

 Hire Again: Yes

 Approximate Cost: $2,017.00

 Home Build Year: 1981

Description Of Work: Insulation was installed in four walls and the ceiling of an existing room above our garage. It was a combination of "green" batting type and blown in.

Comments: The quote was given on January 26. The installer's arrived on time and had me walk them through what I expected. I added a twist to the original plan and they took it in stride. The 3 installers, headed by Raul, were very professional. Due to a mis-communication with the woman who quoted the job, we had not prepared the room properly. They worked around our junk without complaint. Raul used his head - when he found some existing insulation in the attic where we thought there was none, he worked around it, added a bit to it and used the extra to fill in some wall spaces that the quote had missed. They left as little mess as possible and Raul was very thorough in explaining all that he did. He even insulated the attic ladder! The price was exactly as quoted. They worked from 9 am until the job was done at 5:30 pm with only a reasonable lunch break. I'd hire them again in a heartbeat.

October 08, 2010

Mary Helen Merzbacher

2117 Casa Rio Circle

Dickinson, TX 77539

Category: Insulation

Work Done: Yes

Work Completed Date: March 10, 2010

 Hire Again: Yes

 Approximate Cost: $1,200.00

 Home Build Year: 1979

Description Of Work: Installed blown-in cellulose insulation (R38) in my attic.

Comments: Perfect service from the estimate to the new lower utility bills! They showed up on time (7:00 am) to my house in Dickinson - first thing in the morning so I didn't get to miss much work. They worked with me on the quirkiness of my job (broken attic stairs from previous A/C contractor, winding stairway, barking dog). They installed the product quickly and cleaned up after themselves. Very professional. The best part is I have truly realized the savings on my electric bill.

May 15, 2010

Deneen Coffey

17442 Jolly Boat

Crosby, TX 77532

 Category: Insulation

 Work Done: Yes

 Work Completed Date: May 19, 2010

 Hire Again: Yes

 Approximate Cost: $1,279.00

 Home Build Year: 1980

Description Of Work: They blew-in fiberglass insulation as quoted.

Comments: They did a really good job. They called the day before to confirm their appointment, arrived on time, and were very clean. They were extremely courteous and also had me join them during the inspection. Overall, they just did a wonderful job. I wish that all providers were like them.

July 02, 2010

Keith Sirmons

16207 Longvale Dr.

Houston, Texas 77059

 Category: Insulation

 Work Done: No

 Work Completed Date: May 20, 2010

 Hire Again: Yes

 Approximate Cost: $1,600.00

 Home Build Year: 1974

 Description Of Work: Payless Insulation gave us a quote for putting insulation in the house.

 Comments: They were on time; the guy was very professional and knew what he was saying. He was very good at answering all of our questions and was very knowledgeable about what we wanted to know about. He sat down with us and gave us a quick overview of the product. He even answered a few questions that weren't quite related to the insulation, we asked him what he thought about windows. Their quote was a reasonable price and overall the experience was very good. There was nothing negative and we don't have a reason for not using them.

June 28, 2010

Bernard Levy

5659 Yarwell Dirve

Houston, TX 77096

Category: Insulation

Work Done: Yes

 Work Completed Date: June 01, 2009

Hire Again: Yes

Home Build Year: 1962

 Description Of Work: I used Payless Insulation for attic insulation.

Comments: They were very good. Transcribed from a telephone interview

June 28, 2010

George Manthos

1207 Ashford Parkway

Houston, Texas 77077

Category: Insulation

Work Done: Yes

 Work Completed Date: September 06, 2009

Hire Again: Yes

Approximate Cost: $900.00

Home Build Year: 1960

Description Of Work: They put installation into the attic.

Comments: They were prompt, speedy, and they did a very good job. Transcribed from a telephone interview

March 17, 2011

David Collison                                                                                               18935 Atasca Oaks Dr.

Kingwood, Texas 77346

Category: Insulation

Work Done: Yes

Work Completed Date: March 15, 2011

Hire Again: Yes

Approximate Cost: $859.20

Description Of Work: Installed air baffles to all soffit cavities Sealed five attic duct chases (cavities that went from attic through second floor to first floor) Installed attic tent Blew fiberglass insulation around soffit cavities and any other areas where insulation was not present and topped off insulation in other attic areas.

Comments: Home is about 10 years old and original builder cut corners on insulation. Had noticed problems with hotspots in 2nd floor and air infiltration from attic to 2nd floor. After some personal inspection determined that: #1 There were open duct chases from attic through 2nd floor to 1st floor, allowing hot attic air to get in behind drywall in interior of 2nd floor. Unfiltered attic air was being sucked through these into the 2nd floor. #2 Attic insulation did not go all the way to the sill on the soffit ends. There were baffles every 5 or 6 bays and the insulation did not even go up to them, leaving about 18" of uninsulated ceiling. #3 Some areas under attic decking had no insulation and other areas had settled. Called Payless Insulation. The estimator Ken came out promptly and evaluated the space. He was professional, attentive, detailed, and honest. He stated clearly that most of my insulation was up to minimum code except the areas where it was clearly missing and that I could expect a small return on the investment but nothing dramatic. I appreciated that. He was also very knowledgeable and took the time to discuss the pros and cons of adding more blown fiberglass versus moving it and adding cellulose or other options. The estimate was $859.20. Keep in mind that they were doing about a half dozen small jobs, so each job ranged between $100-300. After approving the proposal, they called me promptly to schedule the work the next week, which was very convenient for my schedule. The two-man team arrived PROMPTLY at 8AM and assessed the situation. They were efficient, professional, and pleasant to work with. They asked questions about exactly what I wanted and protected surfaces from damage. These guys took the time to set the job up right. They first installed all the baffles and covered the chases. There was one they missed initially because I had covered it up previously, but as soon as I pointed it out they jumped on it. They even assisted me in prepping an area so the insulation would install better, which I really should have done before they arrived. They asked me to look at the work before they covered it, which also showed great customer and quality focus. Then they installed the attic tent. I was surprised by this but afterward realized it proved they were thinking smart and considering the client. This allowed them to ZIP UP around the hose to minimize fiber infiltration into the 2nd floor when they were blowing the fiberglass! They ran the hose through a 2nd floor window and I swear there was not a speck of dust after they were done. Once completed, they asked me to come upstairs and inspect the work. I was as blown away by the thoroughness. Not only did they get a good coverage at the soffits, and all the nooks and crannies under the decking, but they filled any low spots and topped off everywhere it needed it. Frankly, they exceeded my expectations. Cleanup was fast and thorough as well. After reviewing the work and signing off completion, I indicated I wanted to pay by credit card, which I did by calling it in. The amount quoted was the exact amount charged. Customer service there was friendly and efficient as well. Kudos to a fantastic company. Reasonable price for the work done, friendly customer service, professional proposing, and an awesome installation team. These guys represent the best experience I have ever had with a contractor doing work on my home. If you need insulation, don't use anybody but Payless Insulation.