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Superior Air Ducts

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Survey Questions-Payless Insulation / Superior Air Ducts

Thank you for taking a few minutes to fill out this on-line survey. We’ll use your answers to help us improve!

	First Name		required
	Last Name		required
	Phone
	Address

	City
	State
	Zip
	Email
	Title	Homeowner / residence
		Commercial building / office
		HVAC contractor
		Builder / Contractor
		Remodeler
		Architect / MEP
		Designer

1)How did you hear about Payless Insulation and/or Superior Air Ducts?
	Direct Mail
	Website
	Yellow Pages
	Referral
	Other

2) What factor was most important to you in choosing Payless Insulation or Superior Air Ducts?
	Price
	Improved Air Quality benefits
	Energy Saving Benefits
	Mold and Vermin retarding benefits
	Initial response from Payless staff
	Other

3) How long has it been since you had Payless Insulation or Superior Air Ducts installed?
	Under 3 months
	3-6 months
	6 months to a year
	Over a year
	Other

4) Have you noticed any savings in your utility bills?
	Under 10%
	Between 10-30%
	Over 30%
	No

5) Did our staff quickly direct your call?
	Yes
	No
	If answered NO please provide comments:

6) Did our estimator quickly respond to your call?
	Yes
	No
	If answered NO please provide comments:

7) Were all of your questions answered?
	Yes
	No
	If answered NO please provide comments:

8) Did our crews arrive on time?
	Yes
	No
	If answered NO please provide comments:

9) Upon completion of the job was the area left clean?
	Yes
	No
	If answered NO please provide comments:

10) How would you rate our overall installation service of your insulation and/or air ducts?
	Excellent
	Good
	Average
	Below Average
	Poor

11) Would you refer our services?
	Yes
	No
	If answered NO please provide comments:

12) Anything else you would like us to know?


	It's okay for our potential customers to use you as a reference.

	I hereby authorize Payless Insulation to use my name, email address, phone number and zip code for reference purposes only – I understand that I might and will receive calls from potential customers who are interested in using Payless Insulation services. Payless Insulation ensures that your information will not be published either on-line or sold. References are changed every 6-12 months or as needed.